Rating
Sep 3, 2026
Sutapa Mitra
I placed an order for 9 plants from Urvaan before 7 PM. The very next morning, due to some urgent work, I contacted customer support to either cancel the order or reschedule the delivery. I was told that neither was possible, even though the order had not yet been processed at that time.
Once the order was processed, I tried contacting the delivery partner multiple times just to get an approximate delivery time, but received no response. I then contacted customer support again, but they were also unable to provide even an estimated arrival time.
When the plants finally arrived, the experience became even worse. The plants were in extremely poor condition. One of the plants I ordered was missing, and instead, I received a completely different plant.
I immediately contacted customer support and shared pictures of all the plants I received. However, I was told that they could not register a complaint because the order was not marked as delivered yet. I waited for more than 5hours and contacted them again, but I received the exact same response.
This is extremely disappointing—not just because of the poor condition and incorrect/missing plants, but especially because of the lack of customer support and resolution.
My experience has been that once you place an order, your money is at risk and getting proper support afterward is extremely difficult.
Very disappointing customer service and product quality. I would definitely think twice before ordering from Urvaan again.
Rating
Aug 16, 2026
Anu
Super
Rating
Aug 6, 2026
Neha
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