Urvann FAQs: Plant Delivery, Orders, Plant Care & Buying Guides

We regularly run discounts and special offers through our Deals and Sale sections, including limited-time "Today's Deal" promotions on select products. We also occasionally run free-gift/₹1 gift offers on select items. Additionally, we have a loyalty points (cashback) program where customers earn points added to their Urvann wallet that can be used toward future purchases (up to 10% of order value).

Urvann currently delivers plants with free next-day delivery in select cities including Delhi-NCR (Delhi, Noida, Gurugram, Ghaziabad, Faridabad) and Bangalore when orders are placed by 7 PM. Other products like pots or gardening accessories may be shipped beyond these core regions depending on logistics, but pan-India delivery is not officially guaranteed on all items. Urvann is expanding to more locations — join our community to stay updated.

At the moment we do not provide these services, however, we can recommend you plants that will be perfect for every space in your house and deliver them within a day.

Our customer service is available from 10 AM in the morning to 7 PM in the evening.

We do not sell your personal data. Your information is shared only with trusted service providers (such as payment and delivery partners) to fulfill your order.

Yes, we ensure that our loyal customers are the first ones to get all the offers and discount-related updates. However, if you wish not to receive such communication, you can simply opt out.

Urvann has earned its position as India's No.1 online plant store by owning the entire supply chain, from nursery to doorstep. With its own nurseries and farms spread across key areas, Urvann ensures plants are picked fresh and delivered quickly, so customers receive healthy, thriving plants instead of stressed stock.

What Sets Urvann Apart
Next-day delivery is a core advantage. Plants travel shorter distances and reach customers in peak condition, which is a major upgrade over slow-moving online sellers. Urvann also offers one of the largest selections in the country, with over 6,000 plant varieties along with gardening tools and accessories, all at consistently low prices.

Why Customers Choose Urvann
The website is simple to navigate, making it easy for first-time buyers and experienced gardeners to find exactly what they need. Fresh plants, fast delivery, wide variety, and affordable pricing have helped Urvann build a strong daily customer base, especially in metro cities like Delhi, where convenience and quality matter most.

It is recommended to repot your plant two to three days after you have received it, as plants are sensitive after the transition from the nursery to your home.

Yes, we do have an app to make the order process simple and smooth. Click on the links below to download the app.
Google Play · App Store

We sell two kinds of commodities on our website. Plants, which do not have any tax liability and non-plant products like pots, soil, tools, etc, are taxed as per applicable GST rates depending on the category.

We offer all the gardening essentials on our platform. From Plants and pots, seeds and soil, to all the tools that you might need in your everyday gardening life, Urvann has it all.

Urvann has a loyalty program which provides you a special code for discounts on all orders. You also get access to our gardening community and thereby receive the best offers and deals exclusively and on priority.

You can track your orders live on our tracking website: www.urvanntracking.com

Most orders are delivered the next day. For Delhi–NCR, orders placed before 7 PM are picked up and delivered the next day, while orders placed after 7 PM are delivered the day after next. In rare cases, deliveries may be delayed due to unforeseen circumstances, and customers will be informed in advance.

No worries. Address changes can be requested before dispatch by emailing [email protected] with your order number if the order is to be delivered in the same area or pincode. Once dispatched, changes may not be possible.

Delivery date changes can be requested via support before the order is assigned to a rider for delivery. Once that is done or the order is picked up, the changes cannot be incorporated.

We offer free delivery on all orders. There are no shipping charges.

Orders placed before 7 PM are delivered the next day. For urgent delivery requests, customers may reach out to support and, where possible, the team will try to accommodate.

Currently we ship only to all addresses in Delhi NCR and Bangalore; however the delivery of select seeds, soils, and pots are available pan-India.

We aim for next-day delivery and successfully deliver on time in 99% of orders. In rare cases, delays may occur due to unforeseen circumstances.

Yes, please provide the recipient's details at checkout or contact support before dispatch.

Please contact support immediately. Our team will investigate and assist you as per our return and replacement policy.

Yes, all your active orders are combined if delivery dates coincide. Even if delivery dates are different, you may reach out to support to request a single delivery. Please note that once an order has been scheduled for delivery, we may not be able to accommodate such request.

Currently, only home delivery is available.

Support will reschedule delivery and notify customers proactively.

Don't worry! If you missed your delivery, it will be re-attempted on the next day by our delivery agent.

Contact support within 48 hours with photos; we'll assist as per our replacement policy.

Yes, contact support immediately; we will replace it at no cost.

No — the plants may not look exactly like the images. Since plants are living products, no two plants are the same, and the one you receive can vary in size and shape, including the number/size/shape of branches, leaves, and flowers compared to the website photos.

Plants are shipped from our own, Urvann nurseries in fresh, healthy condition with proper care.

Plant sizes are specified on the product page; actual size may vary slightly.

Currently, plant sizes are selected based on availability.

Minor leaf or flower loss during transit is normal; plants will recover with care.

Yes, all plants are safe for pets and kids, and are pesticide-free and safe for indoor use.

Available varieties are listed; specific requests are accommodated when possible. Availability depends on stock.

Yes, plants can be suitable for most cities, but it depends on your local climate and your space (sunlight, temperature, shade). Check the product description for light/placement needs and enter your pincode to see what's available in your area. If you're unsure, contact Support with your city and setup details and we'll help you choose.

Plant replacements are rare, as we take utmost care of plant health at Urvann's own farms and deliver them fresh. In the unlikely event of a quality issue, a replacement is provided after verification within 48 hours.

Plants are quality checked and inspected at the nursery under expert supervision, before dispatch; direct inspection is not available.

Availability is limited to the growing season; substitutes may be recommended.

Plants are handled carefully during dispatch and delivery to ensure they reach you in healthy condition. If you have a sensitive plant or a special concern, you may contact our Support team (chat or email) before placing the order, and we'll try to assist where possible.

Plants are nursery-ready; repotting is recommended after acclimatization.

Bulk orders allow soil customization with additional charges.

Urvann Support is best in class support and is available via WhatsApp & email from 10 AM – 7 PM on all 7 days.

Queries are responded to within 24 hours on working days.

We provide instant resolution on all issues received. All complaints are logged. Also once resolution is shared, you are also provided the link to track the same. To track status of return, replacement requests, please visit: www.urvanntracking.com To review your wallet refund, visit the wallet section in your profile: https://www.urvann.com/account/wallet

You may escalate to a senior support agent or manager via email or WhatsApp. You may also drop an email on [email protected]

Contact support with "Urgent" in the subject line or WhatsApp message.

Please note that agents are assigned to your case based on their availability. If you have spoken with a previous agent, you can request to continue with them. We will try to accommodate your request wherever possible.

Urvann Support is best in class support and is available via WhatsApp & email from 10 AM – 7 PM on all 7 days.

Yes, every query is logged in our system with resolution timestamps. We use the same to continue to improve our services.

Yes, support may follow up to ensure plants are healthy and delivery was successful.

Currently, support is available in English and Hindi.

Yes, you can request a callback via support email or WhatsApp.

Yes, sending photos/videos helps support assess and resolve issues quickly.

Yes, support initiates all refunds and replacements.

Refunds or replacements are available for damaged or incorrect products reported within 48 hours of delivery, as per policy.

Contact support within 48 hours with photos; replacement will be arranged.

Store credit Refunds are processed immediately post verification and the amount is instantly reflected in your Urvann wallet. The refunded amount can be used on your next order without any limit. While we create request for source refunds immediately, it takes 6-7 business days to reflect depending on your bank.

Cancellation requests are subject to order status and may not be possible once processing has begun.

Refunds are issued after verification by support.

Plants cannot be refunded for preference; only damaged or wrong items are eligible.

Yes, support can arrange partial replacements without additional cost.

Shipping is free in service areas, so no refund is necessary.

Replacements are provided for damaged or incorrect items only.

Refund requests must be submitted within 48 hours of delivery.

Yes, support can handle both simultaneously.

We do not allow return or exchange of any product or service purchased on our website. Returns are accepted within 48 hours only for damaged or incorrect items. To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags (if any), and in its original packaging intact. You will also need the receipt or proof of purchase, and the request must be raised within 48 hours of receiving the delivery. To start a return, contact us at [email protected]. If your return is accepted, our logistics partner will pick up the product from your shipping address. Items sent back to us without first requesting a return will not be accepted. The email should contain: Reasons for return, Copy of invoice, Picture of the product received.

Yes, refunds are returned to the same source of payment.

Yes, upon request, store credit can be issued. Store credit Refunds are processed immediately post verification and the amount is instantly reflected in your Urvann wallet. The refunded amount can be used on your next order without any limit.

No, pre-orders are not refundable once placed as they are immediately processed.

Approved replacements are handled without additional charges.

Care instructions are available on each product page, and our support team can provide additional guidance if needed.

Support can advise on watering, sunlight, and fertilizing based on plant type.

Watering frequency depends on plant type, season, and environment. Always check the soil moisture and follow the care instructions on the product page.

Support provides tips for watering, fertilizing, and sunlight based on season.

Fertilizers and soil mixes are sold separately and are not included with standard plant purchases.

For pest or disease concerns, isolate the plant and contact support for guidance. You may also use appropriate pest-control products as recommended on product pages.

Flowering plants typically need bright light and well-draining soil. Check product-specific care instructions for best results.

Pet safety varies by plant. Please check individual product descriptions before purchase.

Most indoor plants do best in bright, indirect light near a window. Low-light plants can manage with a few hours of filtered light, while brighter-light indoor plants may need 4–6 hours daily. Check the light requirement on each product page, since it varies by plant.

Yes, support can provide step-by-step propagation instructions.

Support will suggest remedial measures based on symptoms.

Use clean, sharp pruning shears/scissors and disinfect the blades before and after trimming to avoid infection. Cut just above a healthy node/leaf, remove only dead or overcrowded growth, and avoid heavy pruning in one go. If the plant is sensitive, trim in small steps and keep it in bright, indirect light with normal watering afterward.

Yes, depending on your specific requirements, support can recommend compact or vertical plants.

Yes, support provides personalized guidance via chat wherever possible.

Urvann has 5+ years of experience, verified nurseries, and secure payment.

Payment is secured with encryption and verified gateways.

Yes, company registration and licenses are available on request.

All plants are sourced from trusted nurseries, grown in Urvann farms under supervision, and inspected before shipping.

Yes. Our return and replacement policy is clearly stated on the website, including the 48-hour reporting window for damaged or incorrect items.

Yes, Urvann's social media accounts are verified.

References available on request through verified review platforms.

Yes, the promises on the site are backed by written policies: Delivery: For Delhi-NCR, orders placed by 7 PM are aimed for next-day delivery; otherwise delivery may take up to 2 days (as shown at checkout). Delays can still happen due to unforeseen circumstances, and you'll be informed. Buyer protection / "Fresh Plants Guaranteed": If something arrives damaged/defective/wrong/missing, you're asked to inspect on delivery and contact immediately; returns are allowed within 48 hours only for damaged/wrong items. Care guarantee (important): Because plants are living, appearance differences vs photos aren't covered, and the policy focuses on issues at delivery, not a blanket "plant will thrive" guarantee.

Customer information is used only for order processing and support purposes, and shared with necessary service providers such as delivery and payment partners.

All payments are encrypted; unusual transactions are monitored.

Quality audits are conducted with verified nurseries.

Yes — seasonal availability is real and can change based on the time of year and what's currently in stock. What you see on the website is availability for your location—enter your delivery pincode to view the products available in your area at that time. If something isn't in season or temporarily unavailable, it may not show up for your pincode or may go out of stock—check back or contact Support for alternatives.

If your order appears delivered but you haven't received it, please contact support so we can investigate and assist.

Pricing matches quality and care standards.

Delivery and supplier performance is monitored; discrepancies are handled by support.

The Urvann app allows users to browse, order, and track plants and related products easily.

No, you can also place orders through our website.

The app supports most Android and iOS devices running the latest OS versions.

Yes, an account is required to place and track orders.

Yes, browsing is allowed without login, but checkout requires an account.

Please update the app, check your internet connection, or reinstall the app.

Ensure the app is updated and clear cache or reinstall if required.

App speed may depend on network or device performance.

Use the 'Forgot Password' option to reset it.

Please check network connectivity or retry after some time.

Please refresh the app or contact support with your order ID.

This may be temporary; please restart the app.

Please contact support with transaction ID.

Duplicate charges are refunded after verification.

Yes, we use secure and trusted payment gateways.

Enable notifications in phone settings.

You can reach us via in-app support, email or WhatsApp.

Responses may take up to 48 hours during peak times.

You can update details in the account section.

Yes, via profile settings or by contacting support.

Yes, you can log in on multiple devices.

Please report it with screenshots.

This may happen due to session expiry.

Stock updates are real-time and may change quickly.

Restart app and retry.

Yes, support tickets are tracked internally.

Feedback can be shared via app or email.

Please contact support with details.

No, payments are handled securely by gateways.

Yes, please contact support.

Performance varies by device specifications.

No, orders are processed once confirmed.

You can buy plants online in India from reliable platforms that work with local nurseries to ensure freshness and healthy plants. Platforms like Urvann make it easier by offering a wide range of plants with careful handling and quick delivery through trained delivery partners.

The best website to buy plants is one that focuses on plant quality, local sourcing, and customer support. Urvann is preferred by many plant lovers because it grows plants at its own farm and delivers fresh plants with care guidance.

Flowering plants can be purchased online from trusted plant platforms like Urvann, which provide healthy flowering varieties along with care instructions to support blooming at home.

Flowering plants like Anthurium, Peace Lily, Begonia, and Impatiens grow well in low to medium indirect sunlight, making them ideal for homes and shaded balconies.

Flower plants such as Peace Lily, Anthurium, Jasmine, Begonia, and Kalanchoe are well-suited for home environments and are relatively easy to maintain.

Some of the best outdoor plants include Hibiscus, Bougainvillea, Jasmine, Areca Palm, Ficus, and Ixora. These plants adapt well to Indian weather and add greenery and color to outdoor spaces.

Plants like Bougainvillea, Duranta, Areca Palm, and Vinca (Sadabahar) perform well across seasons and require minimal maintenance once established.

Must-have balcony plants include Money Plant, Snake Plant, Areca Palm, Herbs (Mint, Basil), Jasmine, and flowering plants like Vinca or Petunia, depending on sunlight levels.

A plant seed is a natural reproductive unit that contains a young plant embryo along with stored food. When given the right conditions like water, soil, and warmth, it grows into a new plant.

Garden seeds can be bought from local nurseries or trusted online gardening platforms that provide fresh, well-stored seeds along with sowing instructions and seasonal guidance.

Plants like Snake Plant, Peace Lily, Spider Plant, and Areca Palm are commonly known as natural air purifiers because they help improve indoor air quality.

The top houseplants commonly used for air purification are Snake Plant, Peace Lily, Spider Plant, Areca Palm, and Rubber Plant.

The best website to buy live plants is one that ensures plant freshness, safe and careful handling, and quick delivery through trained delivery partners. Many plant lovers prefer platforms like Urvann because of its own farm and nursery sourcing model.

Potting soil is a growing medium specially prepared for container plants. It is designed to provide good drainage, aeration, and nutrients for plants grown in pots.

Regular garden soil is not recommended for pots because it becomes compact, drains poorly, and can cause root problems in container plants.

Succulents need fast-draining soil made with sand, perlite, or gravel to prevent root rot.

Popular indoor plants include Snake Plant, Peace Lily, Money Plant, Spider Plant, ZZ Plant, and Areca Palm because they are easy to maintain and adapt well to indoor conditions.

Plants like Money Plant, Lucky Bamboo, Jade Plant, and Peace Lily are traditionally associated with positivity and good luck in many homes.

Yellow leaves are often caused by overwatering, poor drainage, lack of nutrients, or insufficient light.

According to Vastu, Money Plant, Lucky Bamboo, Tulsi, Peace Lily, and Jade Plant are considered suitable for homes.